Terms and Conditions

Welcome to The Snowglobe Company

These terms and conditions outline the rules and regulations for the use of The Snowglobe Company’s website, located at www.thesnowglobecompany.com.au.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use The Snowglobe Company’s website if you do not accept all of the terms and conditions stated on this page.

1. General Information

The Snowglobe Company (“we,” “us,” or “our”) operates this website and sells custom and ready-made snowglobes via the online shop. By purchasing from us, you agree to comply with the terms and conditions outlined here. These terms are governed by Australian Consumer Law.

2. Products & Pricing

We offer various snowglobe designs available for purchase. All prices are listed in AUD and include GST, where applicable. Prices may change without notice but will not affect confirmed orders. We strive to display accurate product descriptions and images, but colors and designs may vary slightly from the images due to the handmade nature of some items.

3. Ordering & Payment

By placing an order, you agree that:

  • You are legally capable of entering into a binding contract.
  • All details you provide to us for the purpose of purchasing goods are accurate, current, and complete.

Payments are accepted via major credit cards, PayPal, and other payment gateways as displayed at checkout. Payment must be made in full at the time of purchase. We use secure third-party payment processors, and no payment information is stored on our servers.

4. Shipping & Delivery

We ship within Australia and to select international locations. Delivery times vary based on your location and selected shipping method. Once an order is dispatched, you will receive tracking information via email.

  • Domestic Shipping: Typically 3–7 business days.
  • International Shipping: Can take up to 21 business days, depending on customs and shipping logistics.

Shipping fees are calculated at checkout based on the delivery address and weight of the items. The Snowglobe Company is not responsible for delays caused by carriers or customs clearance processes.

5. Returns & Refunds

We are committed to your satisfaction and abide by Australian Consumer Law in the case of faulty goods. Please note:

  • If your snowglobe arrives damaged, you must notify us within 7 days of receipt with photos of the damage. We will provide a replacement or refund.
  • Custom or personalized snowglobes are non-refundable unless they arrive damaged or faulty.
  • For change of mind returns, goods must be returned in unused condition within 30 days. A refund will be issued, excluding any shipping costs.

6. Intellectual Property

The Snowglobe Company owns the intellectual property rights for all materials on this website, including text, images, and graphics. You may access the website for personal use but must not reproduce, distribute, or exploit any content for commercial purposes without our prior written consent.

7. Limitation of Liability

To the extent permitted by law, The Snowglobe Company will not be liable for any indirect, special, incidental, or consequential damages arising out of or in connection with the use of this website or the products sold.

8. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Australia. Any disputes relating to these terms will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

9. Changes to Terms

The Snowglobe Company reserves the right to modify these terms and conditions at any time. Changes will take effect when posted on this page. It is your responsibility to review these terms regularly.