Privacy Policy

At The Snowglobe Company, we are committed to protecting your privacy in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy outlines how we collect, use, and protect your personal information when you visit our website and make purchases.

1. Information We Collect

We collect personal information necessary for conducting our business, including:

     

      • Contact Information: Your name, email address, phone number, and shipping address when you place an order.

      • Payment Information: Payment details such as credit card or PayPal information. Please note that we do not store any payment information; all transactions are processed securely through third-party payment processors.

      • Website Usage Information: We use cookies and tracking technologies to collect data about your browsing habits, such as pages visited, time spent on the website, and referral sources.

    2. How We Use Your Information

    The Snowglobe Company collects and uses your personal information for the following purposes:

       

        • Order Processing: To process and deliver your orders, including sending shipping updates and tracking information.

        • Customer Support: To provide you with support and respond to inquiries.

        • Marketing Communications: With your consent, we may send you promotional emails about new products, special offers, or events. You can opt-out of these communications at any time.

        • Improving Website Functionality: To enhance your user experience and improve our website’s layout and services.

      3. Disclosure of Personal Information

      We will not sell, share, or rent your personal information to third parties except where necessary to provide the service (e.g., shipping providers, payment processors), or as required by law.

      4. Third-Party Services

      We may use third-party service providers to perform functions on our behalf, such as payment processing and delivery services. These providers only have access to the personal information necessary to perform their functions and are required to maintain the confidentiality of your information.

      5. Security of Your Information

      We take the protection of your personal information seriously and use industry-standard encryption technologies to secure your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.

      6. Cookies & Tracking

      Our website uses cookies to improve your experience by remembering your preferences and tracking site usage. You can disable cookies through your browser settings, but this may limit some features of our website.

      7. Your Rights

      You have the right to:

         

          • Access the personal information we hold about you.

          • Request corrections to any inaccurate or incomplete information.

          • Withdraw consent for marketing communications at any time.

        If you wish to exercise these rights, please contact us at [email] or via our Contact Us page.

        8. Changes to This Policy

        We may update our privacy policy periodically to reflect changes in the law or our business practices. Any updates will be posted on this page, and we encourage you to review it regularly.

        9. Contact Information

        If you have any questions about our privacy practices or wish to make a complaint, please contact us at:

           

            • Address: 19 Riveroak Way, Sippy Downs, QLD, Australia