Privacy Policy

Last updated: 12 August 2026

At The Snow Globe Company by Go Seek, we respect your privacy and are committed to handling personal information responsibly.

The Snow Globe Company is a brand operated by Go Seek Productions Pty Ltd ("Go Seek", "we", "us" or "our").

This Privacy Policy explains how we collect, use, hold, disclose and protect personal information when you visit thesnowglobecompany.com.au, place an order, contact us or otherwise interact with us.

Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to us, we handle personal information in accordance with those requirements.

1. Information We Collect

Depending on how you interact with us, we may collect:

Contact and order information

  • Name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Order details
  • Delivery and tracking information
  • Communications you have with us

Customisation information

If you purchase a customised snow globe, you may provide:

  • Names
  • Messages or inscriptions
  • Photographs
  • Artwork
  • Logos
  • Designs
  • Other information required to create your customised product

Please do not provide sensitive personal information unless it is genuinely necessary for your order.

Payment information

Payments may be processed through third-party payment providers.

We generally do not receive or store complete credit card details on our own systems. Payment information is handled by the relevant payment provider in accordance with its privacy policy and security practices.

Website and technical information

When you visit our website, we may automatically collect information including:

  • IP address
  • Browser and device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • Approximate location
  • Interactions with our website
  • Cookie and advertising identifiers
  • Other website usage information collected through cookies, pixels and similar technologies

2. How We Collect Personal Information

We may collect personal information when you:

  • place an order;
  • submit an enquiry or contact form;
  • subscribe to our mailing list;
  • provide information for a customised product;
  • contact us by email, telephone or social media;
  • participate in a promotion; or
  • browse or interact with our website.

We may also receive information from third-party service providers that help us operate our website, process payments, analyse website usage, advertise our products and deliver orders.

3. How We Use Your Information

We may use personal information to:

  • process and fulfil orders;
  • create customised products;
  • arrange delivery;
  • provide shipping updates;
  • respond to enquiries;
  • provide customer support;
  • process returns and refunds;
  • improve our website and products;
  • analyse website traffic and performance;
  • measure advertising effectiveness;
  • advertise and promote our products;
  • prevent fraud and protect website security; and
  • comply with legal and regulatory obligations.

Where required by law, we will obtain consent before using personal information for particular purposes.

4. Google Analytics

We use Google Analytics to understand how visitors use our website and to help us improve our website, products and services.

Google Analytics may collect information such as:

  • website interactions;
  • pages viewed;
  • session information;
  • approximate geographic location;
  • browser and device information; and
  • identifiers associated with your browser or device.

Google Analytics generally uses first-party cookies, including cookies such as _ga, to distinguish users and sessions.

Google states that website operators using Google Analytics must disclose its use and how information is collected and processed.

We configure and use Google Analytics in accordance with Google's applicable policies and available privacy controls.

For more information about how Google handles information, please refer to Google's privacy information.

5. Google Ads

We use Google Ads to advertise our products and services and to measure the effectiveness of our advertising.

Google Ads and associated Google advertising technologies may use cookies, advertising identifiers and other information to measure interactions with our advertisements, understand website activity and, where enabled and permitted, support advertising to people who have previously interacted with our website.

Google requires advertisers using its advertising and audience technologies to provide appropriate disclosures regarding the collection and use of information for advertising purposes.

Where applicable, you can manage Google's advertising preferences through Google's Ads Settings.

We do not intentionally send directly identifying personal information, such as your email address, to Google through advertising tags unless a particular Google service and lawful configuration expressly permits it. Google specifically prohibits advertisers from sharing personally identifiable information through remarketing and conversion-tracking tags.

6. Meta Pixel

We use the Meta Pixel to help us understand how visitors interact with our website and to measure and improve the effectiveness of advertising conducted through Meta platforms.

The Meta Pixel may collect information about:

  • pages visited;
  • actions taken on our website;
  • interactions with advertisements;
  • browser and device information;
  • IP address and other technical information; and
  • information relating to advertising or conversion events.

This information may be used to measure advertising performance, create audiences and, where applicable, show relevant advertising to people who have interacted with our website.

Meta may process information collected through the Pixel in accordance with its own privacy policies and terms.

You can manage certain advertising preferences through your Meta account and applicable device or browser settings.

7. Cloudflare

We use Cloudflare to help protect, secure and improve the performance of our website.

Cloudflare may process technical information such as IP addresses, browser information, device information and information relating to website traffic and security.

Cloudflare uses certain cookies and similar technologies for purposes including traffic management and security. Cloudflare states that its necessary cookies are used to provide requested services, and that cookie data may be processed in the United States by default.

Where Cloudflare's security and performance services process information on our behalf, that processing is undertaken in accordance with Cloudflare's applicable terms and privacy policies.

8. Cookies & Tracking Technologies

Our website uses cookies, pixels and similar technologies.

These technologies may be used for:

Strictly necessary purposes

  • Website security
  • Fraud prevention
  • Website functionality
  • Shopping cart functionality
  • Network and traffic management

Analytics

  • Understanding website traffic
  • Measuring website performance
  • Understanding how visitors interact with our website

Advertising

  • Measuring advertising campaigns
  • Understanding conversions
  • Building advertising audiences
  • Delivering or measuring relevant advertising

Our website may use cookies and tracking technologies provided by Google Analytics, Google Ads, Meta and Cloudflare.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where applicable, we may also use consent-management tools to allow visitors to control certain categories of cookies and tracking technologies.

9. Advertising and Remarketing

We may use information collected through our website to measure advertising campaigns and, where enabled, create audiences for advertising on platforms such as Google and Meta.

For example, someone who visits our website may subsequently be shown an advertisement for The Snow Globe Company on another website or platform.

Google requires websites using its audience/remarketing technologies to disclose that third-party vendors, including Google, may use cookies or device identifiers based on previous visits to a website.

Where required, we will obtain appropriate consent before using advertising cookies or similar technologies.

10. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to operate our business and provide our products and services, including to:

  • payment providers;
  • postal and courier providers;
  • website hosting and technical providers;
  • Google;
  • Meta;
  • Cloudflare;
  • analytics providers;
  • advertising providers;
  • email and marketing platforms;
  • professional advisers;
  • insurers; and
  • government authorities where required or authorised by law.

We only disclose information where reasonably necessary for the relevant purpose or otherwise permitted or required by law.

11. Overseas Disclosure

Some of our service providers operate or store/process information outside Australia.

As a result, personal information may be processed or stored in countries including the United States and other countries where our technology, advertising, analytics, hosting and other service providers operate.

For example, Cloudflare states that its cookie data may be processed in the United States by default.

Google and Meta may also process information through infrastructure located outside Australia.

Where the Australian Privacy Principles apply to us, we take reasonable steps to ensure that overseas service providers handle personal information appropriately.

12. Security

We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

Our website uses security technologies and services including HTTPS/SSL and Cloudflare security services.

However, no method of transmitting or storing information electronically is completely secure and we cannot guarantee absolute security.

13. Access and Correction

You may request access to personal information we hold about you.

You may also request that we correct information that is inaccurate, incomplete, out of date or misleading.

We may need to verify your identity before providing access to or changing personal information.

To make a request, contact us using the details below.

14. Marketing Communications

Where permitted by law and, where required, with your consent, we may send promotional communications about:

  • new products;
  • special offers;
  • promotions;
  • events; and
  • other news relating to The Snow Globe Company.

You can unsubscribe at any time by using the unsubscribe link in a marketing email or contacting us.

Unsubscribing from marketing communications will not prevent us from sending essential transactional communications such as order confirmations and shipping updates.

15. Complaints

If you believe we have mishandled your personal information or breached an applicable privacy obligation, please contact us using the details below.

We will investigate your complaint and aim to respond within a reasonable period.

If you are not satisfied with our response, or your complaint is not resolved, you may be able to contact the Office of the Australian Information Commissioner (OAIC).

16. Third-Party Websites

Our website may contain links to third-party websites and services.

We are not responsible for the privacy practices or security of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

17. Data Breaches

If we become aware of a data breach involving personal information, we will assess the incident and take appropriate action in accordance with applicable privacy laws.

Where the Notifiable Data Breaches scheme applies and a breach is likely to result in serious harm, we will comply with applicable notification requirements.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or applicable privacy requirements.

The latest version will be published on this page.

19. Contact Us

The Snow Globe Company by Go Seek
A brand of Go Seek Productions Pty Ltd

ABN: 16 122 906 645

Email: [email protected]

Website: thesnowglobecompany.com.au

Postal address:
19 Riveroak Way
Sippy Downs QLD
Australia